I. Position Summary
This position has the primary responsibility of interfacing with clients and coordinating studies to insure a positive overall experience for the client.

II. Primary Accountabilities
• Act as the primary contact and liaison for clients who are scheduling nonGLP studies. Ensure efficient and accurate communication with the client and internal personnel.
• Take part in initial client meetings with sales and clinical personnel. Help direct the client through the process of study organization.
• Work with clients to assure all necessary paperwork is completed and ready for submission to the ARC and accounting.
• Direct scientific, regulatory, financial concerns or questions to the correct company contacts.
• Assure that all specialty equipment and supplies are ordered and track delivery if needed.
• Communicate animal orders, pre-treatment needs, and special instructions for the study to the animal ordering personnel.
• Write study details with the assistance of the client, Clinical Lead and veterinary staff.
• Insure all materials are in the room the evening prior to the study and insure company veterinary or clinical support is prepared to assist appropriately.
• Track media (video tapes, CDs, and DVDs) acquired and tissues collected for the study. Confirm shipments are accurate and follow up with the client as necessary.
• Assist clients as necessary with questions or concerns regarding their study and direct their needs to others within the company.
• Review charge sheets prior to client’s departure, ensuring client agreement with start/stop times, resources used, equipment used, and ensuring client signature, which indicates their agreement with the charges.
• Understand basic pricing structure.
• Receive client complaints and conduct investigation of disputes and complaints with applicable personnel.
• Physician training arrangements:
o Interfacing with client coordinator.
o Coordination of logistics: arrival/departure, agenda (didactic time, lab time, when to have animal ready, A/V needs).
o Updating logistics details in the calendar.
o Communication with veterinary management on personnel resources.
o Required to staff training events.
o Arranging special equipment or instrument rentals (as needed).
• Other duties assigned by the manager and/or the management team.

III. Job Requirements
• Veterinary Technician experience highly desirable.
• Customer service experience, customer-focused interaction.
• Ability to anticipate client needs and expectations.
• Ability to absorb and learn technical knowledge of medical procedures and terminology quickly.
• Excellent written and oral communication skills.
• Familiarity with MS Office.
• Team player.
• Ability to work in a high pressure environment or uncomfortable client interactions and keep smiling.
• Demonstrate analytical and problem-solving skills.
• Must be able to multitask.

• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.