Full Time
Compensation:
*Non-exempt
*Hourly
*Performance incentive
Benefits: Medical, Dental after six months
Reports to: Customer Service Captain
Job Title: Customer Service Representative

General Description:

The Customer Service Representative (CSR) plays a key role within the Customer Services function of the organization. The CSR’s main focus is to offer an exceptional customer experience to all customers calling into our Customer Service Center while balancing the overall corporate goals of the organization. The CSR position is expected to perform at the highest level of professionalism at all times.

The CSR is responsible for all aspects of being a part of a highly efficient team.

The primary responsibility is to support company business objectives via the customer service team. The CSR must have excellent interpersonal skills and enjoy working in a fast paced environment. The position also needs to perform multiple tasks, communicate well and work with other members of the CSR group.

Other responsibilities include, but are not limited to the following.

• CSR must be able to handle a high volume high-energy, sales oriented environment. Must handle customer escalations and make timely decisions in line with the company’s revenue and customer service goals.
• Fulfill customer needs while meeting company goals.
• CSR must constantly improve efficiency, customer satisfaction and profitability.
• A CSR will be a part of a motivated quality team of 3-4. Must maintain a professional working relationship with staff to accomplish department goals and promote a productive working environment.
• Work well with others in the group to accomplish Customer Service related tasks and forward company goals
• Should be comfortable with the basics of primary computer functions, and have basic technology acumen along with the ability to learn proprietary in-house software programs and call center hardware and software.

Specific Duties:

• Provide high level of customer service
• CSRs adhere to company scripts, procedures and policies
• Recognize and appropriately escalate calls
• Attend Team meetings
• Be a part of ongoing and relevant training for CSRs
• Identify and communicate any issue that may detract from customer satisfaction or company goals
• Handle required paperwork

Job Requirements:

• Excellent verbal communication skills
• Quality writing skills
• Able to quickly learn and use internal and third party software
• Undergo personal background check
• Comfortable on phone
• Be able to work well in a team.
• Professional and detail orientated
• Ability to learn quickly and adapt to changing programs and requirements
• Must have a positive attitude and dedication to providing the highest quality customer service

• Compensation: Hourly Plus Performance Incentive
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.