JOB TITLE: GUEST SERVICES REPRESENTATIVE / COURTESY SHUTTLE DRIVER
DEPARTMENT: Operations / Front Office
SUPERVISOR TITLE: Front Office Supervisor / Assistant General Manager

JOB DESCRIPTION / SUMMARY:
-To present a positive and professional representation of the hotel to guests and clients, while responsible for attending to the needs of guests, especially during check-in and check-out, for guest satisfaction through telephone and personal interaction. The courtesy van driver is responsible for the operation, maintenance, and servicing of the hotel’s courtesy shuttle.

ESSENTIAL JOB FUNCTIONS:
- To manage guest check-in and check-out operations, answer telephones, take reservations, balance cash drawer, supply information. Work successfully within a team to meet hotel goals.
- Providing information to guests about hotel policies, services, and amenities.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
- Selling rooms to “walk-in” customers.
- Entering/changing reservation information within the computer system.
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary corrections to guest accounts.
- Coordinating with housekeeping department about room status/availability.
- Listening for, and effectively responding to guest complaints.
- Operating hotel switchboard or PBX.
- Cleaning, organization, and upkeep of the front desk area.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
- Transporting guest(s) to / from nearby offices, and to other short distance locations (within 5 mile radius of property)
- Assisting both arriving, and departing guests with their luggage.
- Inspecting, cleaning, and servicing (e.g. oil, gas) the shuttle.
- Maintaining mileage log book(s).
- Running errands for the official business of hotel staff.
- Delivering special request items to hotel guests, such as express mail, hair dryers, etc., and assisting houseperson(s) as needed.
- Ensuring proper appearance of shuttle staging area, and adjacent parking area(s)

ADDITIONAL RESPONSIBILITIES:
- Any other duties assigned by Supervisor.

QUALIFICATIONS:
- Qualified applicants will be friendly, able to handle multiple tasks, dependable, flexible and detail oriented.
-Effective verbal and written communication skills are a must.
-Valid California driver’s license and some computer experience required.
-Bilingual (Spanish) a plus.
-Previous hotel experience preferred.

PLEASE NOTE: This is a Part-Time position, with the possibility of Full-Time employment. First Priority will be given to applicants who demonstrate intimate knowledge of the Belmont / Redwood Shores area, and possess a strong background in customer service.

• Compensation: Competitive – DOE
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.