Qualifications for Level 2 Help Desk/Desktop Support Technician:
• Minimum 2+ years experience in a corporate Helpdesk and/or desktop support environment.
• Thorough understanding of Windows XP Pro and Windows 7 Operating Systems.
• Ability to troubleshoot and resolve hardware / peripheral / software problems.
• Ability to troubleshoot client-side MS Exchange problems.
• Ability to troubleshoot network port / wireless connectivity issues.
• Exceptional customer service and communication skills.
• Ability to follow through and document issues and resolutions.
• Must be able to follow procedures and protocols as outlined by Senior Management.
• Certifications a plus.

Duties include but are not limited to:
• Respond to all end user support issues in a timely and professional manner.
• Diagnose and resolve requests utilizing RDC, Cisco VPN and remote assistance.
• Remote and desk-side installation of various software packages, engineering tools, and patches utilizing SCCM.
• Provide desk-side support for desktops, laptops, PDA’s, peripherals, printers.
• Image and deploy new and redeploy systems.
• Perform new hire user education.
• Document all end-user interactions in Remedy.
• Manage all open requests in Remedy in a prompt and timely fashion.
• Recover data from hard disk drives and/or perform data migrations.
• Support remote access for virtual private network (VPN), network computing. device (NCD) and wireless communication of Laptops.
• Activate network ports and work with the networking team to troubleshoot port related issues. Basic knowledge of home router and switches.
• Troubleshoot network printer issues.
• Troubleshoot Remote Access (SecurID) account issues.
• Troubleshoot Windows domain account issues.

Apply at:
https://www5.recruitingcenter.net/Clients/RBS/PublicJobs/Canviewjobs.cfm

External Job Description:

We are. . .

The GDR Group, a stable, dynamic and innovative IT solutions provider based in Irvine with remote locations in California, Massachusetts, Georgia, Colorado, Arizona and New Jersey. We provide business-to-business technology solutions and managed services for today’s technology dependent businesses.

We are currently seeking …
A Helpdesk Level 2 Technician that possesses a strong customer service orientation, sound technical skills, integrity and a passion for excellence. The right candidate will be extremely detail oriented, able to multi-task in a demanding environment, and possesses exceptional communication and organizational skills.

Qualifications for Level 2 Help Desk/Desktop Support Technician:
• Minimum 2+ years experience in a Corporate Helpdesk and/or Desktop support environment.
• Thorough understanding of Windows XP Pro and Windows 7 Operating Systems.
• Ability to troubleshoot and resolve hardware / peripheral / software problems.
• Ability to troubleshoot client-side MS Exchange problems.
• Ability to troubleshoot network port / wireless connectivity issues.
• Exceptional customer service and communication skills.
• Ability to follow through and document issues and resolutions.
• Must be able to follow procedures and protocols as outlined by Senior Management.
• Certifications a plus.

Duties include but are not limited to:
• Respond to all end user support issues in a timely and professional manner.
• Diagnose and resolve requests utilizing RDC, Cisco VPN and remote assistance.
• Remote and desk-side installation of various software packages, engineering tools, and patches utilizing SCCM.
• Provide desk-side support for desktops, laptops, PDA’s, peripherals, printers.
• Image and deploy new and redeploy systems.
• Perform new hire user education.
• Document all end-user interactions in Remedy.
• Manage all open requests in Remedy in a prompt and timely fashion.
• Recover data from hard disk drives and/or perform data migrations.
• Support remote access for virtual private network (VPN), network computing. device (NCD) and wireless communication of Laptops.
• Activate network ports and work with the networking team to troubleshoot port related issues.
• Troubleshoot network printer issues.
• Troubleshoot Remote Access (SecurID) account issues.
• Troubleshoot Windows domain account issues.

We offer a stable work environment, full time employment and a comprehensive benefits package that includes 2 weeks paid vacation, medical, dental, vision, 401k and a 125 Cafeteria Plan. To learn more about our company, please visit us at http://gdrgroup.com/.

Apply at:

https://www5.recruitingcenter.net/Clients/RBS/PublicJobs/Canviewjobs.cfm

Additional Job Notes:

Job Skill Codes:

• Compensation: $17 to $21/hr. as a full-time regular employee with full benefits
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.