A local Bay Area Information Technology outsourcing firm is looking for a Professional System Administrator who carries a mixture of Microsoft Certification (MCITP+) and Mac OS X certifications. If you are an IT professional with at least 4+ years’ experience in IT administration and have proficient knowledge in IT workflow and IT lifecycle management, then you are the one we’re looking for!

Main Responsibilities:
– Collaborate with a team of tech support personnel supporting and troubleshooting Windows Server 2003/2008 and SBS 2008-2011-based IT networks.
– Work with Mac only environments – specifically with developers.
- Troubleshoot VoIP related issues as they arise.
– Manage daily IT tasks and follow up with engineering manager regarding daily tasks.
– Assist in implementation and management of Exchange-based system infrastructures.
– Knowledge of Cloud based Systems such as Collaboration/Business Social Networks/Managed Exchange environments.
– Provide phone and onsite support to a variety of business network infrastructure.
– Assist with new client network facilities projects and system audit projects.
– Perform network troubleshooting, diagnose and resolve network problems.
– Management and testing of new software and patches in Lab.
– Responsible for setup of router, firewall, switch, network reporting, and network policies at different client sites.
– Perform technology research in the field of networking as required.
- Assist in creating an ongoing documentation of client network as it evolves.
– Manage monitoring alerts to clients by keeping them informed of all updates and/or changes.
- Recommend changes to policies and procedures pertaining to operation and design of network. Assist in maintaining current IT Standard Operating Procedures for clients.
– Must have availability for after hour work to provide support, when and as needed.

MAIN REQUIREMENTS:
– MUST !! Customer service Extraordinaire with excellent phone skills.
- MUST have excellent spoken and written communication skills.
– Strong sense of professionalism and work ethics. Must be able to own a problem and take it to resolution.
– Microsoft Certified System Professional (MCP), with strong troubleshooting and communication skills.
– Experience in planning, designing and implementing migrations to Windows 7 and Windows Server 2008 server, Active Directory, and Exchange 2010
– Working experience in documenting and preparation of Disaster Recovery procedures.
– Experience with Symantec Backup and Disaster Recovery Solutions.
– Working knowledge in managing Firewalls (Cisco, Juniper, Sonicwall), SSL VPNs and Site-to-Site VPNs.
– Good background and understanding in telecommunications such as adding/relocating phone for end users.
– Must be able to travel to Client Sites using reliable transportation. All travel expenses are reimbursable.

EDUCATION:
– BS/BA/MA, preferably in technical discipline or equivalent experience.
- Minimum of 4+ years in IT experience and customer service.
– Certifications (MCITP, ACSP) are highly desirable.

DESIRED Requirements:
– Working knowledge of ConnectWise Systems.
– Additional Certifications, ACTC, CCNA.

JOB INFORMATION:
- Telecommuting 1 day per week is ok.

• Location: Foster City
• Compensation: DOE / Contract to Full time
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.